Every pay-day we sit down and place an Asda delivery . We have been doing this for around two years now . Normally we have no problems .Yes some of our items are substituted and that can be annoying but we get over it !
I took the bags through to the kitchen and play what I like the call shopping bingo . I take an item out the bag and then check it off the list . After checking all the items we had received I found that we were missing things . Not just one or two items but 22 items ! .
After being on the phone for 20 minutes .They asked me to tell them all the 22 product codes of the items missing . They then told me they were going to contact the store and get back to me .
After waiting several hours and no call back I rang them again . To which the person on the other end of the phone asked me again to repeat all 22 product codes of the missing items. At this point as you can imagine I was getting very frustrated . The main issue I have is that some of the products missing I needed for my daughter like formula ! .
They then said that the store manager would ring me the next day and would arrange a refund .Or I could have re delivery . At this point I didn’t want to give Asda any more of my money .So said I would rather the refund .
I have now taken it upon myself to call the store .A customer service team member has ensured me I will get a call back in the morning. To sort out my refund.
I can honestly say I am disgusted with their customer service .Their complete disregard for me needing my items on the delivery date . No longer will I be wanting to spend my money in Asda as they obviously cannot do it right . I am shocked and appalled by it all . They best call me back tomorrow els I will be going down to store and making a scene .